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Voice Recording Engineer - NICE - Verint - Redbox -

Etrali Trading Solutions provide a range of technologies to the Financial Community. We are seeking ambitious Voice Recording Engineers immersed in voice recording technologies to join Etrali Trading Solutions and their expanding teams. In this role you will fulfil the duties of an Advanced Voice Recording Engineer responsible for the delivery of critical functions within complicated and multiphasic global projects, taking responsibility for mentoring and team development of junior engineers in a rapid knowledge growth environment. These projects are defined by customer's expectations of our high levels of technical knowledge and constant professionalism.

Your duties will consist of:

  • Work within a highly motivated team of experts to design, develop and deploy Voice & Compliance solutions that meet our client's requirements, leveraging your high level of skill and expert knowledge of Voice Recording and IT environments
  • Stage and deploy complicated and bespoke Enterprise Voice Recording architectures, with the ability to configure and setup the IT environments such as OS, SQL, Network, IIS, VMware and deploying customised application layers for new solutions and technologies
  • Be the lead engineer delivering key projects to our tier 1 customers
  • Ensures that all components of the technical architecture are properly integrated and implemented
  • Coordinate vendor services related to technology selection and implementation
  • Provide advanced expertise in Nice, Verint, Redbox, ASC or any other Voice Recording technologies
  • Training new joiners, developing process and system methodologies, creating and curating a knowledge base ensuring all project experiences are captured and documented
* Duties are not limited to the above mentionned

About your technical skills
  • Experience as an advanced skilled Voice Recording or IT System Engineer
  • As a Voice Recording Engineer, experience of NICE software/products/certification
  • Strong capabilities in root cause analysis and problem solving skills
  • In depth knowledge of IP/Telephony environments, with particular focus on trading environments
  • Technically adept in IP Networks and protocols (Ethernet, VoIP, Application level protocols)
  • Technically adept in Microsoft and Linux Operating Systems
  • Experience working in large scale IT customisation and implementation projects with the ability to translate customer needs - advantage
  • Knowledge of DB applications (SQL, MySQL, Oracle) - advantage

About your personal attributes
  • Excellent communication skills with the ability to convey complex ideas to non-technical audiences
  • Self-Starter and learner who is able to grasp new technologies, processes and information quickly and relay this to others confidently


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